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FAQ

 If you have questions about tracking or are unable to track your shipment, please contact us by email at info@footwearexpress.com or by phone at 503-589-9794.

  1. How do I find my size?
    Most of our shoes are sized using the European (EU) conversion. Please consult the size chart for the brand you are ordering. If you have questions regarding size and fit of a particular shoe, please contact us at info@footwearexpress.com or by phone at 503-589-9794. 

  2. Can I contact you by phone?
    Yes, we are reachable by phone at 503-589-9794. We are available from 10AM-8PM (PST) Monday through Friday, 10AM-6PM on Saturdays, and 11AM-6PM on Sundays.
    We are closed on Thanksgiving Day, Christmas Day and Easter Sunday.
    We close at 5PM on July 4th, Christmas Eve, New Year's Eve and New Year's Day.

  3. What is the difference between Dansko and Sanita?
    For the last 17 years, all Dansko Stapled Clogs (including the Professional) have been manufactured by a Danish company, Sanita. The contractual relationship between Dansko and Sanita ended in late 2007. Sanita is now distributing their stapled clog (Original) products under their own name in the United States. Dansko is now using different factories to produce their stapled clog products. For more information regarding Sanita and Dansko, please contact us or see the following website:

    http://www.sanitaclogs.com/aboutus/faq

  4. Do you charge for shipping and sales tax?
    We do not have sales tax in Oregon, and all ground shipments over $99.95 within the US are shipped to customers within the U.S. free of charge.

  5. Are you able to ship to overseas military bases?
    We do ship to overseas U.S. military bases using the U.S. Postal Service.

  6. Do you ship internationally?
    Weno longer ship internationally. 

  7. Do you offer expedited shipping?
    We are usually able to expedite shipping. Please contact us by phone or email before ordering for time and charges.

  8. Which carrier do you use to ship?
    For packages going to a P.O. Box, Alaska or Hawaii we use United States Postal Service.
    For all other packages we ship via UPS or the U.S. Postal Service, depending on cost. If you have a preference please notify us at the time of purchase. 
  9. How do I track my order?
    If your order was shipped via UPS you will be emailed a tracking number. You can track the shipment at www.ups.com.

    If your order was shipped via the U.S. Postal Service you will receive a Delivery Confirmation Number via email. You can confirm that it was delivered at www.usps.com.

    If your order was shipped via FedEx you will be emailed a tracking number. You can track the shipment at www.fedex.com.
  10. Where do I return my shoes?
    Shoes must be returned in ORIGINAL condition within 30 days. All unworn shoes should be returned to the following address:

    Footwear Express
    Attn: Returns
    290 Commercial St NE

    Salem, OR  97301
  11. What if I have worn my shoes? Can I still return them?
    No. We are unable to accept worn shoes for return. They must be in ORIGINAL condition.