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FAQ

 If you have questions about tracking or are unable to track your shipment, please contact us by email at info@footwearexpress.com or by phone at 503-589-9794.

  1. How do I find my size?
    Most of our shoes are sized using the European (EU) conversion. Please consult the size chart for the brand you are ordering. If you have questions regarding size and fit of a particular shoe, please contact us at info@footwearexpress.com or by phone at 503-589-9794. 

  2. Can I contact you by phone?
    Yes, we are reachable by phone at 503-589-9794. We are available from 10AM-8PM (PST) Monday through Friday, 10AM-6PM on Saturdays, and 11AM-6PM on Sundays.
    We are closed on Thanksgiving Day, Christmas Day and Easter Sunday.
    We close at 5PM on July 4th, Christmas Eve, New Year's Eve and New Year's Day.

  3. I placed an order, but it still says it's pending. Why is it not processing?
    Due to the nature of our brick and mortar stores, our Internet Sales staff manually processes all orders. If you place an order when we are closed or during busy times, it may take us up to 24 hours to process your order and credit card payment. We always want to confirm that an item is in stock prior to charging your card, and since our stock levels are very dynamic, it is important that we handle things manually so you do not get charged for something that is out of stock. If you want to find out immediately if something is in stock, you can call us during business hours and we will be happy to check for you.

  4. Do you charge for shipping and sales tax?
    We do not have sales tax in Oregon, and all ground shipments over $99.95 within the US are shipped to customers within the U.S. free of charge.

  5. Are you able to ship to overseas military bases?
    We do ship to overseas U.S. military bases using the U.S. Postal Service.

  6. Do you ship internationally?
    Weno longer ship internationally. 

  7. Do you offer expedited shipping?
    We are usually able to expedite shipping. Please contact us by phone or email before ordering for time and charges.

  8. Which carrier do you use to ship?
    For packages going to a P.O. Box, Alaska or Hawaii we use United States Postal Service.
    For all other packages we ship via UPS or the U.S. Postal Service, depending on cost. If you have a preference please notify us at the time of purchase. 
  9. How do I track my order?
    If your order was shipped via UPS you will be emailed a tracking number. You can track the shipment at www.ups.com.

    If your order was shipped via the U.S. Postal Service you will receive a Delivery Confirmation Number via email. You can confirm that it was delivered at www.usps.com.

    If your order was shipped via FedEx you will be emailed a tracking number. You can track the shipment at www.fedex.com.
  10. Where do I return my shoes?
    Shoes must be returned in ORIGINAL condition within 30 days. All unworn shoes should be returned to the following address:

    Footwear Express
    Attn: Returns
    290 Commercial St NE

    Salem, OR  97301
  11. What if I have worn my shoes? Can I still return them?
    No. We are unable to accept worn shoes for return. They must be in ORIGINAL condition.